Suggestions & Complaints
We try to keep tabs on your suggestions for improving our services through our outlets. We hope that you continue submitting ideas to make us even better at serving you. While we can’t promise that we can immediately react to every suggestion that gets submitted, we’ll do our best to consider each of them and provide updates wherever possible.
Rules on Suggestions
- Provide your full name and a valid email address. We will not publish your email address, but we may need to contact you if there is a question.
- Be substantive in your suggestions. Provide depth and balance; include pros and cons where applicable. Give specific examples of your experience to support your suggestion.
- Don’t include confidential or personal information.
- We prefer suggestions based on your own experience.
- Suggestions that include aggressive or inflammatory language will be ignored.
- Suggestions that include misrepresentation will be ignored.
Rules on Complaints
- Provide your full name, a valid email address and a contact number. We will not publish your details, but we may need to contact you if there is a question.
- Don’t include confidential information such as passwords or banking details.
- Please include details of your purchase such as invoice number and items when submitting a complaint.
- Please include your preferred resolution for the complaint.
- Complaints that include aggressive or inflammatory language will be ignored.
- Complaints that include misrepresentation will be ignored.
Suggestions or Complaints
You can use the form below to get in touch with us and submit suggestions or complaints.
